Skammed

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Report Details

Bad customer service Reported On: 07-Mar-2019
Reported Party
  • Offender : Business City : Crystal River
  • Name : Guardian of Eden State : Florida
  • Username / Alias 1 : Olga Country : United States
  • Username/Alias 2 : purehealthdiscount
  • Email : pur***@l****.com Zipcode : 34429
  • Contact No : (352) **-****
Transaction Details
  • Transaction Venue : Direct Mail, Phone and Internet
  • Business Name : Guardian of Eden
  • Date of Transaction : 05-Mar-2019
  • Transaction Value : $44.39
  • Estimated Loss Range : $25 - $49.99
Summary of Dispute

Received liquid product that the seal was broken and had leaked therefore rendering it tainted and ineffective and unsafe. Called company and they stated to send an email for written verification. Email was sent then received a reply stating to return the package unopened for a refund. I sent several more emails with pictures and questions. Received back rude emails with exclamation marks in response to my questions. I called and spoke with Olga again and she was arguing with me very rude and obscure about my questions and would not say if a refund would be made just kept saying return the package and I kept saying so if I pay to have the product returned you will refund me but she would just say return it, return it, return it and then hung up on me. There was not a return policy anywhere that I could find. Written or otherwise. She continued to harrass and intimidate me via email trying to debate and justify themselves.

Summary of Transaction Venue's Actions

They emailed me and stated: We as a company feel it’s proper at this point to say take your business elsewhere. So no refund no replacement of product. Only a disputed charge with my credit card company.

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