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A Public Notice

Report Details

Deliver of damaged product Reported On: 15-Sep-2019
Reported Party
  • Offender : Seller City : Cranbery
  • Name : RUGS USA State : New Jersey
  • Country : United States
  • Email : inf***@r****.com Zipcode : 08512
  • Contact No : (609)-**-****
Transaction Details
  • Transaction Venue : OTHER
  • Business Name : RugsUSA
  • Date of Transaction : 19-Aug-2019
  • Transaction Value : $898.56
  • Estimated Loss Range : $500 - $999.99
Summary of Dispute

I ordered a rug August 19, it was delivered September 3 with a rip in the rug, skewered by a forklift. The company has provided nothing but excuses and delays in providing a method to return the rug or replace it. It is now September 15 and I am still waiting, but there appears to be a long line in front of me. https:www.sitejabber.comreviewsrugsusa.com All I am getting is a run around and am out $898 .

Summary of Transaction Venue's Actions

After filing a paypal claim and multiple postings on RUGSUSA facebook site, they finally provided a return label. They returned my money September 26. Their customer service is concerning and there are many complaints on the web. You run a big risk purchasing through this company. I consider myself fortunate to have my money returned.

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