Skammed

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Report Details

Breach of Contract Reported On: 06-Aug-2020
Reported Party
  • Offender : Business City : Provo
  • Name : Vivint Smart Home and Security State : Utah
  • Username / Alias 1 : Vivint Country : United States
  • Email : sec***@v****.com Zipcode : 84604
  • Contact No : (801) **-****
Transaction Details
  • Transaction Venue : Local
  • Business Name : Vivint Home Security and Alarm
  • Date of Transaction : 06-Aug-2020
  • Transaction Value : $19.00
  • Estimated Loss Range : $2,500 - $5,000+
Summary of Dispute

Since the installation in the summer of 2019, I have had problems with this security system. I have called, complained and requested service for the last two years, asking them to make repairs and corrections, but not no avail. I have called numerous times, waiting for 30-40 minutes to speak to someone about the problems, to have the call dropped, transferred to another person, get transferred to a person and they not know whey you are calling after a lengthy explanation or send a technician out and he stays for 15 minutes and leaves without saying anything. Leaving us to await his return rest of the day. All of the representatives I have spoken to has left the company or does not live up to their promise to make things right, I believed that they are coached to appease customer to hush them up.

Summary of Transaction Venue's Actions

The technician could not remedy any of the problems. The person he spoke with, Max, had no real answers that would help us. Max, only wanted to sell more equipment at a really high price. My system is still not working as promised, the cameras are 720p, not 4k, which I was told they were 4k. Monitoring my home is not as it should, it went off at 1:00 a.m, because, they put it back online without properly checking it. They didn't call or trigger the police to our home, I called them and ask why? They are too expensive to not operate as they promised. We are senior citizens and we want this system and company gone from our life

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