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Report Details

Illegal cancellation policy Reported On: 16-Apr-2021
Reported Party
  • Offender : Seller City : Victoria
  • Name : PartyLite North America State : British Columbia
  • Country : Canada
  • Email : par***@g****.com Zipcode : V0X 1C1
  • Contact No : (1 8)0**-****
Transaction Details
  • Transaction Venue : Direct Mail, Phone and Internet
  • Date of Transaction : 16-Apr-2021
  • Transaction Value : $524.00
  • Estimated Loss Range : $500 - $999.99
Summary of Dispute

No cancellation after submission of order. Order is paid in full by credit card at time of submission yet no grace period at all for cancellation in the business policy. Customer service is inaccessible for a minimum of 2 weeks to await a reply by email. By then order has been shipped. Only recourse is to refuse delivery and hope for a refund. However long that takes....

Summary of Transaction Venue's Actions

I was told to complain on face book site by an ex employee. No telephone answering service and two week minimum wait for an email reply to request complaint

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