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Report Details

RLX phone charging cases Reported On: 18-Nov-2021
Reported Party
  • Offender : Customer City : Gothenburg
  • Name : Brenda Erb State : Nebraska
  • Username / Alias 1 : Brenda Country : United States
  • Email : Rdb***@h****.com Zipcode : 69138
  • Contact No : N/A
Transaction Details
  • Transaction Venue : Hotel and Travel
  • Business Name : RLX
  • Date of Transaction : 06-Oct-2021
  • Transaction Value : $250.00
  • Estimated Loss Range : $250 - $499.99
Summary of Dispute

I bought a phone battery case charger at Caesar’s Palace from a gentleman selling them at a Kiosk in the center of the forum shops I Vegas. I paid $250.00 cash for this. The gentleman put my phone inside the charger and it seemed to work well. Until the next day we flew back home. It hasn’t worked since I got home. I have emailed the company I called the SUSPICIOUS phone number. 1-234-567-8900 that was given on their website. They answered me through email ONCE saying they’d replace it for an additional $29 I am NOT paying more money to them when the charger obviously doesn’t work right. I want a full refund. This place is a HOAX. I have sent several more emails and never heard anything back from them again. Their email address is: What can I do to take care of this matter. I was obviously scammed. $250.00 cash GONE. I should have known better. But thought this was a good investment so I didn’t have to use a charging cable often. Btw, I registered this battery case

Summary of Transaction Venue's Actions

There was nor isn’t an outcome because they won’t answer my other emails pleading to refund me for the charging case. And look at the phone number as Above… it’s a phony number. I called it and said please look at number and try again?? The number is a HOAX just like their products. How many people have they scammed. Not only at Caesar’s Palace in Vegas like me, but on their website. Something needs to be done. These gentlemen are good selling scam artists. Makes you believe they have these wonderful products. Please help me if you can. Thank you. Brenda Erb.

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