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Report Details

Appliance not repaired Reported On: 08-Aug-2022
Reported Party
  • Offender : Service Provider City : Concord
  • Name : The A Team Appliance Repair State : Ontario
  • Username / Alias 1 : Sam Country : Canada
  • Email : inf***@a****.ca Zipcode : L4K1L3
  • Contact No : (416) **-****
Transaction Details
  • Transaction Venue : Local
  • Business Name : The A Team Appliance Repair
  • Date of Transaction : 24-Jul-2022
  • Transaction Value : $587.60
  • Estimated Loss Range : $500 - $999.99
Summary of Dispute

I called appliance technician to repair my fridge that had stopped working. Sam came to my house and I said I thought it was the compressor. He told me no, it was a defrost problem. He charged me $295 for labour and $225 for a defrost thermostat. He said it was fixed. Two days later when I called back to say it was still not working, the office told me that it was likely the compressor because the technician had written "faulty compressor" on my file. I was furious as I had specifically asked him if it was the compressor and he should have told me if he thought it was. I asked to speak to a manager. On July 27th, Helena called me and said it was too bad but nothing she could do. I asked for a refund since I paid to have my fridge repaired and it was not. She said no but they could maybe give me a discount on a compressor. I said I would never have work done from their company again and it was just a scam.

Summary of Transaction Venue's Actions

Since The A Team Appliance Repair did not fix my fridge and would not refund me, I called LG directly. They sent out a technician and my compressor was repaired under warranty with them for a small labour charge. They said it was obvious that the compressor was not working. The technician from The A Team Appliance Repair clearly suspected a problem with the compressor as he wrote it in my file but then lied to me and said it wasn't a compressor problem. Replacing a thermostat and overcharging for labour when he clearly knew that wasn't the issue is just a scam.

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