Skammed

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Report Details

Breach of Contract - Breach of Contract and Fra... Reported On: 04-Mar-2019
Reported Party
  • Offender : Business City : Fort Worth
  • Name : Cheaper Than Dirt Inc State : Texas
  • Username / Alias 1 : Lori Conley Country : United States
  • Username/Alias 2 : John Turner
  • Username/Alias 3 : Robeta Wilson
  • Email : lor***@c****.com Zipcode : 76106
  • Contact No : (800) **-****
Transaction Details
  • Transaction Venue : OTHER
  • Business Name : Cheaper Than Dirt, Inc.
  • Date of Transaction : 21-Jan-2019
  • Transaction Value : $155.00
  • Estimated Loss Range : $50 - $99.99
Summary of Dispute

I purchased Lancer magazines from CheaperThanDirt.com that were on sale and used a $40 off promotional code that I had earned in the customer affinity program for loyal customers. I ordered Lancer magazines with part number 999-000-2320-31. CheaperThanDirt.com advertised the magazines on their website as well as other websites and did not market the magazines as backordered. When it came time to fulfill my order, CheaperThanDirt.com did not ship my order and sent me the following notification: "We will automatically ship your order when the merchandise arrives if we do not hear from you. You may of course choose to cancel the item at this time, or select to substitute another item. You may also choose to ship the available items now, and then the backordered items when available. However, please note that separate shipments will result in additional shipping charges. If you wish us to wait for all items to become available before shipping, no response is necessary."

Summary of Transaction Venue's Actions

CheaperThanDirt.com continued to market the Lancer magazines to customers through the month of February and on March 2nd notified me that they were cancelling my order against my wishes. I contacted customer service as well as John Turner and Roberta Wilson who directed Lori Conley to respond to me that this was unacceptable and I did not wish to cancel my order. Lori Conley responded that the item is not available and they are refunding my purchase. I responded to Lori Conley of CheaperThanDirt.com that this is unaccpetable and that I want the magazines that we contracted for and have not asked for a refund. She has not responded to reconcile the contract dispute.

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