A Public Notice

Report Details

Refund Reported On: 10-Nov-2019
Reported Party
  • Offender : Seller City : San Francisco
  • Name : Wish on line orders State : California
  • Username / Alias 1 : Wish customer suppor Country : United States
  • Email : sup***@w****.com Zipcode : 94104
  • Contact No : (1-8)0**-****
Transaction Details
  • Transaction Venue : OTHER
  • Business Name : Wish on line orders
  • Date of Transaction : 17-Oct-2019
  • Transaction Value : $52.43
  • Estimated Loss Range : $50 - $99.99
Summary of Dispute

On 10-17-19 I went on line to Wish to look for a warm cap or hat for my head since I lost my hair to chemo. I place an order for 3 Muslim caps for $1.00 each and $2.00 for shipping but charged me $4.00 .total should of been $7.49 when I got to the end of the order the total did not add up and was to much so I canceled it. the company marked my account as cancelled and took the money from my account. still no refund and they mailed anyway. I did not notice it till after I started to place an order for the same hats for a cheaper price . my second order would have been 5 hats plus they were giving me one free but still charged me 3.00 for that hat that total should of been $19.26 but I cancelled that shortly after placing it cause I noticed some other charges taken from my account again $7.49- $29.96-.$19.26- 3.21 I immediately wrote the company telling them the orders were canceled shortly after being placed but they keep responding with the same email. telling me my shipment is coming

Summary of Transaction Venue's Actions

I have been emailing customer support everyday since and they are telling me my order will be delivered on the 17th and I keep telling them no I cancelled it. but no mention of the cancelled order or my refund. the phone number no one answers at. they keep asking me for my order number and I keep giving them the order number and what was cancelled. their policy is 8hrs after placing the order you can cancel but I did mine in minutes.

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