A Public Notice

Report Details

False Promotion Reported On: 21-Mar-2020
Reported Party
  • Offender : Service Provider City : Anaheim
  • Name : Att State : California
  • Username / Alias 1 : Casimiro cuevas Country : United States
  • Email : CC8***@A****.COM Zipcode : 92801
  • Contact No : (714) **-****
Transaction Details
  • Transaction Venue : Subscriptions & Memberships
  • Business Name : Att
  • Date of Transaction : 14-Mar-2020
  • Transaction Value : $330.00
  • Estimated Loss Range : $1,000 - $2,499.99
Summary of Dispute

Camilo Cuevas offered promotion for family plan 4 lines $165, getting billed $332. When my credit was ran I provided identification which had my current address of 5600 Orangethorpe 3806, La Palma 90623. Billing address on first bill is 400 Elk in Santa Ana which isn’t correct. When I requested to have them update address was informed that they were unable due to company procedures. Procedure which wasn’t followed at time of account set up. I was also promised a credit card to my previous provider and now Being informed that is not the case. So I’m now having to pay T mobile and ATT. Asked if I can cancel and get my phones back and was told that wouldn’t be possible and would have to pay the current phones off in full.

Summary of Transaction Venue's Actions

They are not complying with what was agreed.

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