Skammed

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Report Details

would not accept return of produce Reported On: 27-Aug-2020
Reported Party
  • Offender : Business City : Scottsdale
  • Name : KetoGenix State : Arizona
  • Username / Alias 1 : Janet Country : United States
  • Email : sup***@B****.com Zipcode : 85267
  • Contact No : (833) **-****
Transaction Details
  • Transaction Venue : Direct Mail, Phone and Internet
  • Business Name : KetoGenic
  • Date of Transaction : 16-Jul-2020
  • Transaction Value : $120.23
  • Estimated Loss Range : $100 - $249.99
Summary of Dispute

On july 16th 2020 I went on the internet to KetoGenic and ordered Keto product. Buy three get one free. I received a text from my credit card with transactions from KetoGenic that was not the same as I had ordered. I called 833-482-0061 and they said they would remove the charges. On July 28, 202 I called the number again and checked on the charges. I talked with Sam. They could not change the order so I said just cancel the order. He came back and offered me a 35 discount if I would keep the order and not cancel and I agreed to do that. If I want to return the product I would have to pay a $5.00 restock fee. On 08-05-20 I called again and talked to Grace. She said order was cancelled and I said orders were not cancelled. she was going to re-issue the order. On 8-14-20 I called again and talked with Aeriana. I said that I had not received the order and I wanted a refund. She said to wait till the following Friday and if I had not received the order to call back and ask for a refund.

Summary of Transaction Venue's Actions

On 8-24-20 I received one part of the order of the Keto product. I had already decided that this was not a good investment and after talking with my Doctor he advised me not to take the product. I called back 833-308-0921 and talked with Janet. I told her that I wanted to ship the product back and wanted a refund. After putting me on hold several times she came back and told me that i could not get a refund as I agreed to the 35 percent discount. I told her that I was told by Aeriena that I could return the product with a $5.00 restock fee. Janet said sorry but no refund. i asked for a super but of course one was not there. She said she would pass this alone to a super but the result would be the same. This company is a fraud in its dealing with anyone who purchased their product. The address on the shipping label is: KetoGenic -PO Box 13009- Scottsdale, AZ. They are just ripping people off and something needs to be done. How about a little Help

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