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Report Details

Italo Jewelry Reported On: 16-Sep-2020
Reported Party
  • Offender : Business City : Los Angeles
  • Name : Italo Jewelry State : California
  • Username / Alias 1 : Italo Jewelry Country : United States
  • Email : ser***@i****.com Zipcode : 90022
  • Contact No : N/A
Transaction Details
  • Transaction Venue : Facebook Marketplace
  • Business Name : Italo Jewelry
  • Date of Transaction : 21-Jun-2020
  • Transaction Value : $126.58
  • Estimated Loss Range : $100 - $249.99
Summary of Dispute

I ordered a ring from Italo Jewelry on Facebook. I ordered about 6.21.20. It arrived on 6.26.2020. On 6.29.20 I contacted the company about returning the product. Here's their response: Italo Jewelry Jul 1, 2020, 1:20 AM to me Dear Customer, Thanks for your support on Italo Jewelry. Reminder: We suggest you to return the item by your local postal service e.g. USPS rather than expedited shipping, claiming less than $20 value to avoid any possible tax under conditions that items should be unworn, unwashed, unaltered, undamaged, clean, and in original package. Customers will be responsible for the shipping fee back, and for the shipping fee, you could ask your local post office. Our return address is: ITALO JEWELRY INC 5650 GRACE PL, COMMERCE, CA 90022, USA. Please inform us the carrier return tracking number. Kindly note: only after getting the return parcel will we be able to refund to you. I returned in the original packaging within three day

Summary of Transaction Venue's Actions

They didn't refund. I contacted PayPal to investigate. Italo informed PayPal that I didn't have a tracking number. When you mail via USPS there isn't a tracking number. Therefore they didn't refund my money. The PayPal claim received from Italo that indicated returns should be send to Hong Kong with a tracking number. This is not what I was told to do per the above noted info from them. Now they have the ring and $126.58. I donated a 126.58 dollars to China.

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