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Report Details

did not receive my order Reported On: 16-Sep-2020
Reported Party
  • Offender : Business City : Santa Fe
  • Name : Salenza Store State : New Mexico
  • Username / Alias 1 : Sales Country : United States
  • Email : sal***@g****.com Zipcode : 87505
  • Contact No : N/A
Transaction Details
  • Transaction Venue : Direct Mail, Phone and Internet
  • Date of Transaction : 26-Jun-2020
  • Transaction Value : $45.80
  • Estimated Loss Range : $25 - $49.99
Summary of Dispute

I ordered a pair of sandals on line from the Salenza Store on 6-26-20 and they kept saying the order was delayed because of the covid 19 virus. The order no is 9165 and $45.80 was removed from my charge card. I emailed them several times and asked for a refund or send the sandals,they kept saying they were on the way.

Summary of Transaction Venue's Actions

I ordered this pair of Sandals on 6-26-20 and thought I would receive them by the 4th of July but I haven't received a refund or sandals and this date is 9-16-20.

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