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Report Details

Takes your money but wont support you Reported On: 07-Nov-2020
Reported Party
  • Offender : Service Provider City : Charlotte
  • Name : Townsquare Interactive State : North Carolina
  • Username / Alias 1 : Townsquare Support Country : United States
  • Email : sup***@t****.com Zipcode : 28202
  • Contact No : (855)-**-****
Transaction Details
  • Transaction Venue : Subscriptions & Memberships
  • Business Name : Townsquare Interactive
  • Date of Transaction : 18-Sep-2020
  • Transaction Value : $347.00
  • Estimated Loss Range : $250 - $499.99
Summary of Dispute

Townsquare interactive failed to respond to my many email requests sent to support and catherine g. I have requested cancellation and refund. I signed up for Town Square Interactive on 9-18 with Catherine G. The cost to open my account was $347. We scheduled an onboarding phone call on 9-23 which no one showed up to - I had to email Catherine whom had someone call me much later than our scheduled appointment. Townsquare setup a website and needed me to reroute my DNS which I did - only there were SSL issues and I could never login to my website as there was a token issue I emailed Catherine and Support about on 10-13 - no response Still as of this submission. Emailed 10-16 to both Catherine and support to follow-up - no response. Emailed again 10-25 requesting them to cancel my account - no response. Emailed again 10-27 to confirm they got my cancellation request - no response. Emailed using their website form on 10-28, got a confirmation email from it - no response. Silence.

Summary of Transaction Venue's Actions

Nothing. Talked to townsquare on the phone yesterday and requested cancellation and refund as I have not seen any value in what they did for me. I could never login to my website or get support for it. Also had SSL issues that they could not resolve making it a useless website as customers are instantly driven away by the SSL warnings. Do not recommend them for your online marketing needs.

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