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Report Details

Incompetent and Breach of Contract Reported On: 02-Feb-2021
Reported Party
  • Offender : Business City : Rockledge
  • Name : Window World State : Florida
  • Country : United States
  • Email : kri***@w****.com Zipcode : 32955
  • Contact No : (321) **-****
Transaction Details
  • Transaction Venue : Local
  • Business Name : Window World
  • Date of Transaction : 01-Jul-2020
  • Transaction Value : $6,000.00
  • Estimated Loss Range : $0 - $24.99
Summary of Dispute

Window World took $6000 from me on July 1, 2020, for purchase of high impact windows and door. Was told that my windows would arrive in 6-8 weeks. Never heard back and then finally was told installation would be September 15. Didn't happen. Then was told October 15th. Didn't happen. Then November 10th. Didn't happen. Finally was told in December windows had arrived and would be installed. Installers came and took one of my windows out and installed new window BUT the installer said these were not high impact. After all this time they had the wrong windows. Process had to start over. I demanded my money back. After weeks of negotiating finally they agreed to give me my money back but demanded I take the $3700 door. The door was installed BUT when the wrapping was taken off the door was damaged. Had to wait yet more time for them to come back to fix the door of which they did not arrive when I was told they would. The manager lied and was deceitful.

Summary of Transaction Venue's Actions

Needless to say a great deal of mental anguish. Discovered this was the most incompetent company I have ever dealt with in my 50 years living in Florida. If they deal with their other customers they have dealt with me it is a wonder they still are in business.

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