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Report Details

Faulty products possibly connected to illegal a... Reported On: 12-Apr-2021
Reported Party
  • Offender : Seller City : Chino
  • Name : SNAP ON SMILE State : California
  • Username / Alias 1 : JEREMY MURPHY Country : United States
  • Email : jer***@g****.com Zipcode : 91710
  • Contact No : N/A
Transaction Details
  • Transaction Venue : Direct Mail, Phone and Internet
  • Business Name : babycrocodile Daventry GB
  • Date of Transaction : 15-Mar-2021
  • Transaction Value : $35.98
  • Estimated Loss Range : $25 - $49.99
Summary of Dispute

I purchased from an advertisement I saw on a website called "Snap on Smile" from a game app on my phone. It was an appliance you could snap on your teeth to look whiter. I paid the $29 plus $6 shipping. It took almost three weeks to arrive. When it finally came it was nothing more than plastic toy false teeth you would see from a gag or Halloween costume shop. On my bank account withdrawal it does not say snap on smile, instead it says "baby crocodile Daventry GB." When I looked up this website it was about buying and selling illegal baby crocodiles. I am feeling as if I was robbed this $36 to help fund some illegal poaching business. Then when I attempted to communicate with the company, the website says "disabled" undeliverable. I have sent the product back, but have yet to receive my refund. There is no way to communicate with this company and have recently no longer even seen the add on the game app. Please help with this issue.

Summary of Transaction Venue's Actions

There is still at this time no positive outcome. I am still waiting to hear anything from my bank regarding a refund and hopefully to block any further transactions against my account. At this point, I do not have high hopes of getting a refund. But, I am reaching out to you the BBB to make sure that this organization is fully investigated for any illegal scams and transactions. This is a true scam situation that appears to be linked to deeper illegal activities.

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