Skammed

A Public Notice

Report Details

No Happy Fathers Day For You Reported On: 19-Jun-2021
Reported Party
  • Offender : Business City : Houston
  • Name : Primary Arms State : Texas
  • Username / Alias 1 : PA LLC Country : United States
  • Username/Alias 2 : GSA GS 07F 9557S
  • Username/Alias 3 : Cage Code 87A80
  • Email : inf***@p****.com Zipcode : 77047
  • Contact No : (713) **-****
Transaction Details
  • Transaction Venue : Direct Mail, Phone and Internet
  • Business Name : Primary Arms dot com
  • Date of Transaction : 15-Jun-2021
  • Transaction Value : $1,112.27
  • Estimated Loss Range : $100 - $249.99
Summary of Dispute

On Tuesday June 15th I received a promotional email from Primary Arms, a company that I have had many great transactions with for years, promoting a "site-wide bonus bucks sale". I have attached a screenshot of the promotional email where it shows that if you spent $1,000 or more you will get $150 back in bonus bucks. I spent over pre-tax and shipping and was credited with the $150 following shipment of my order. When I logged into the PrimaryArms.com website to complete another purchase on Friday June 18th I made it through most of the checkout process and could not find the $150 bonus bucks. After some digging around I located an "invoices" section under the "billing" section in "my account" and there was one invoice listed under the "paid in full" section. The invoice was created on June 16th for the amount of $150. Someone at Primary Arms clawed back my $150 bonus bucks.

Summary of Transaction Venue's Actions

I contacted Primary Arms at their "info" contact email and inquired about the nature of the invoice and have not received any reply 24 hours later. Update 1 - Primary sent me a gift certificate code. Update 2 - I attempted to use the $150 gift certificate code and the code had been cancelled. Screenshot of dead code attempt attached.

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