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Report Details

Unsavory fradulent business practices Reported On: 16-Sep-2021
Reported Party
  • Offender : Contractor City : Horizon
  • Name : Cruz and Co Construction State : Texas
  • Username / Alias 1 : Carlos Cruz Country : United States
  • Email : crz***@y****.com Zipcode : 79928
  • Contact No : (915) **-****
Transaction Details
  • Transaction Venue : Local
  • Business Name : Cruz and Co. Construction
  • Date of Transaction : 11-Aug-2021
  • Transaction Value : $7,500.00
  • Estimated Loss Range : $2,500 - $5,000+
Summary of Dispute

This complaint is for misrepresentation of product installed at 3920 Milky Way Court by Cruz and Co. Construction. Synthetic grass (Pro Green 1, 639 sq. ft.) purchased ($2.20 sq. ft.) and installed ($2.20 sq. ft.) invoiced for $7100.00 plus $400.in sales tax. By switching the product, the company availed itself to $800.00 or more in profit at my expense. This is outright fraud and deceptive trade practices. Cruz and Co. Construction switched the product to an inferior product which cost $1.85 per sq. ft. The tenant suspected a bait and switch after using the backyard with her kids. Also, the installation/workmanship is below average to average. Confirmed that Carlos Cruz did not install product that was paid for when sample was taken to an independent distributor who sells the product and admitted that Carlos Cruz is a customer. Contacted the company and this was his text reply verbatim, “I called my attorney and He said for you to go for it take your best shot we been here before. Turf pros are distributers I don't work for them you bought from me not from them I can rename my product how ever I want and price it up whatever I want .. if I sold it by their price no one would be in Buisness. I have to pick it up drop it off so I have to charge what it takes so By all means Do what you want and waste your time” Nothing was ever mentioned of an additional price. Cruz did not use the product quoted in his receipt or in his estimate. Recommend not to use this company, if you do be very suspicious of any product installed.

Summary of Transaction Venue's Actions

under police investigation

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