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Report Details

Close an account through Women Within but Comen... Reported On: 23-Dec-2022
Reported Party
  • Offender : Customer City : Batesville
  • Name : Lourie Robinson State : Mississippi
  • Username / Alias 1 : lrobinson Country : United States
  • Username/Alias 2 : rinerobinsonyahoocom
  • Username/Alias 3 : rlourine
  • Email : rin***@y****.com Zipcode : 38606
  • Contact No : (662) **-****
Transaction Details
  • Transaction Venue : Direct Mail, Phone and Internet
  • Business Name : Comenity Bank
  • Date of Transaction : 23-Dec-2022
  • Transaction Value : $118.88
  • Estimated Loss Range : $100 - $249.99
Summary of Dispute

I had an account with Women Within and didn't know that Comenity Bank handled their accounts. Comenity Bank didn't send paper statements by thought they were sending me bills through my email. The email address was an old one that in not is use. I paid $319.39 to close the account through Women Within on October 7 and it cleared the bank on October 12. I received a telephone call stating that I owed $118.88 for late fees and interest for OCTOBER, NOVEMBER AND DECEMBER. I don't understand how I can be charged for late fees and intestest on a closed account.

Summary of Transaction Venue's Actions

Comenity Bank stated that I had to pay the $118.88 or late fees or interest charges will continue be charged to my closed account.

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